Refund & Cancellation Policy

1. Nature of Our Products

SkillPreneur Academy primarily provides digital products and digital educational services, including:

• Online video courses (E-Lite, Basic & Premium packages, individual courses)
• Live and recorded training programs
• 1-on-1 and group mentorship sessions
• Downloadable resources, templates and worksheets
• Recordings of live sessions
• Access to private community groups and mentorship channels

2. Refund Window — 2 Hours

You can request a full refund within 2 hours of your payment. After the 2-hour window expires, all sales are final.

• This is a digital product with immediate access after payment.
• Refunds are ONLY available within 2 hours of purchase.
• No refunds are issued after the 2-hour window expires.
• Both QR payments and website purchases are subject to this policy.
• Enrolments cannot be exchanged for a different package or transferred to another person.
• Coupons, discounts and promotional credits are non-refundable and non-transferable.

3. How to Request a Refund

Refund requests are processed within 24 hours of receipt. To request one:

• Email support@skillpreneuracademy.com within 2 hours of your payment.
• Include your Student ID and the email address used at checkout.
• Provide the reason for your refund request.
• Approved refunds are returned to the original payment method.

3. Review Before You Buy

We strongly encourage every prospective student to review all program details, curriculum, mentor profiles, success stories, FAQs and any free resources before completing payment. If you are unsure, please reach out to our team to book a free consultation prior to enrolling.

4. Acceptance of Policy at Checkout

Every successful checkout at SkillPreneur Academy requires acceptance of this Refund & Cancellation Policy via a mandatory consent checkbox. By completing payment, you confirm that you have read, understood and accepted this no-refund policy. We capture this consent along with the timestamp, IP address and user-agent for legal compliance.

5. Chargeback Abuse

Initiating a chargeback or payment dispute without first contacting our support team is considered a violation of these Terms.

• Fraudulent disputes, false chargebacks or misuse of the payment system will result in immediate suspension of access.
• We may pursue further action — including legal remedies — where applicable.
• Please always contact support@skillpreneuracademy.com first; we resolve genuine concerns promptly.

6. Duplicate Payments

If a duplicate payment is captured due to a technical error (e.g., the same order is charged twice within minutes), the duplicate transaction may be reviewed and refunded after verification. To request a duplicate-payment review:

• Email support@skillpreneuracademy.com within 7 days of the transaction.
• Include both transaction IDs, the payment date and a screenshot of the bank statement.
• Approved duplicates are refunded to the original payment method within 5–10 business days.

7. Service Disruptions

If a paid service is permanently and entirely undeliverable from our end (e.g., the program is officially shut down before any access has been delivered), affected students will be informed and offered an equivalent alternative at SkillPreneur Academy's discretion.

8. Modification of Policy

SkillPreneur Academy reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. The latest version will always be published on this page.

9. Contact for Refund-Related Queries

For any refund-related questions (including duplicate-payment reviews), write to support@skillpreneuracademy.com with the subject line "Refund Query — <Order ID>". We respond within 24–48 business hours.